Virtual Switchboard Features

What are the Cloud Switchboard Features? Aykom Cloud Switchboard

• Robot Operator (IVR): Voice response system (IVR) allows callers to listen to the audio files you want and directs the call to different extensions or departments according to the keystrokes.

• Voice Recording System: Aykom Cloud allows you to listen to the voice recordings of the calls made at the switchboard from the web interface. You can also back up to your drive account with Google Drive Integration (free). Backups can also be taken on an FTP server.

• Voice Message: Allows subscribers within the system or outside callers to leave a voice message for any subscriber.

• Voice Message E-mail Sending: The message left can be instantly sent to the registered e-mail address. Thus, users can access their messages from any point.

• Web Access and Management: It is a feature that allows users to use their phone operations from their computers, tablets or smart mobile phones. System Administrators or Subscribers can view information such as their own voice messages, call records, and control daily communication parameters via web pages.

• Unlimited Simultaneous Calls: Your virtual switchboard can receive unlimited simultaneous calls.

• Advanced Internal Management: You can set your company personnel as internals of your cloud switchboard (virtual switchboard) and make specific definitions for each internal.

• Free Calls Between Branches and Extensions

• Conference: For incoming and outgoing calls, you can include a third number in the conversation.

• Calls and Reports: You can report all incoming and outgoing calls to your numbers, calls that were called and not answered, all calls made by extensions on a day, week and month basis and talk duration.

• Holiday Days Settings: Your Aykom Virtual Switchboard can automatically activate your off-duty scenario on public holidays without the need for a special definition.

• Registering to the Contact List: You can save your data to the contact list in Aykom Virtual Switchboard and see the contact information on the screen during calls.

• Busyness Table: You can instantly monitor the busyness of your extensions and the status of calls waiting in the queue from the web interface of your switchboard.

• Personnel Authorization: You can create personnel accounts that can access the Aykom Cloud Switchboard web interface and define various authorities for the created users.

• Software Integration Support (API): By integrating your virtual switchboard with the software you use; For incoming calls, you can open the caller information on your software, initiate a call, and listen to and download the audio recordings of your calls from your software (get information).

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